Return and Refund Policy – Tux and Tie

Our Commitment to Your Satisfaction
At Tux and Tie, we are dedicated to delivering a top-tier shopping experience for all our customers. We take pride in offering high-quality men’s ties, such as the Fall Florals Rust Tie, Grosgrain Solid Steel Blue Tie, Marguerite Floral Sage Green Tie, and Union Solid Slate Blue Tie, all priced at $28.00. However, we understand that sometimes a product may not meet your expectations. To ensure transparency and protect your rights, we’ve established a clear and straightforward return and refund policy at Tuxandtie.shop. This policy is designed to make the return or refund process as seamless as possible, giving you peace of mind when shopping with us. Whether you’re in Vietnam or the United States, we’re here to support you every step of the way. Explore our collection today at Tuxandtie.shop and shop with confidence!

Return Conditions
We want to make returns as hassle-free as possible, which is why we accept returns within 15 days from the date you receive your order. To be eligible for a return, your product must meet the following conditions:

  • Product Condition: The tie must be in its original condition, unused, and with all tags intact. For example, if you’ve purchased the Marguerite Floral Sage Green Tie but haven’t worn it, you can return it as long as the tags are still attached.
  • Original Packaging: The product must be returned in its original packaging, including any accessories or documentation that came with it. This ensures that the item is protected during transit and can be resold.
  • Proof of Purchase: You’ll need to provide a receipt or proof of purchase, such as your order confirmation email, when requesting a return. This helps us verify your purchase and process your return quickly.
  • Other Conditions: Please note that products purchased during final sales or promotional events marked as non-returnable are not eligible for returns. For instance, if the Union Solid Slate Blue Tie was part of a non-returnable promotion, it cannot be returned.
    If your product meets these conditions, you’re all set to initiate the return process. If you’re unsure about your eligibility, feel free to reach out to us at [email protected] between 9 AM and 5 PM, and we’ll assist you.

Return Process
Returning a product to Tux and Tie is simple and straightforward. Follow these steps to initiate your return:

  1. Contact Us: Start by reaching out to our support team via email at [email protected] or by calling the phone number listed on Tuxandtie.shop. Let us know that you’d like to return your product, and we’ll provide you with detailed instructions to proceed. Our team is available from 9 AM to 5 PM daily to assist you.
  2. Send the Product: Once your return request is approved, you’ll need to send the product back to us. Please ship the item to the following address:
    • Return Address in Vietnam: 279 Phan Dinh Phung, Phuong 3, Vi Thanh, Hau Giang, 910000.
      Note that the cost of shipping for returned products will be your responsibility. We recommend using a trackable shipping method to ensure your package arrives safely. For example, if you’re returning the Grosgrain Solid Steel Blue Tie, pack it securely in its original packaging and ship it to the address above.
      We’ll confirm receipt of your return and proceed with the next steps. If you have any questions during the process, don’t hesitate to contact us at [email protected].

Refunds
Once we receive and inspect your returned product, we’ll process your refund within 3-4 business days. The inspection ensures that the item meets our return conditions, such as being unused and in its original packaging. After approval, the refund will be issued via the original payment method used for your purchase. For instance, if you paid for the Fall Florals Rust Tie with a credit card, the refund will be credited back to that card. Please note that the refund processing time may vary depending on your bank or payment provider—some banks may take a few additional days to reflect the refund in your account. If you experience any delays or have questions about your refund, reach out to us at [email protected] between 9 AM and 5 PM, and we’ll help resolve the issue promptly.

Non-Eligible Returns
To maintain fairness and transparency, we have specific guidelines for items that are not eligible for returns. We do not accept returns for products that:

  • Have been used or worn. For example, if the Union Solid Slate Blue Tie has been worn and shows signs of use, it cannot be returned.
  • Are damaged due to customer fault, such as tears or stains caused by mishandling.
  • Are not in their original condition, including missing tags or packaging.
    These conditions ensure that returned products can be resold, maintaining the quality and integrity of our inventory. If you’re unsure whether your item qualifies for a return, contact our support team at [email protected] for clarification. We’re here to help you understand your options and find the best solution.

Contact Us for Support
We’re committed to making your shopping experience at Tux and Tie as smooth and enjoyable as possible. If you have any questions about our return and refund policy, need assistance with a return, or want to learn more about our products, we’re just a message or call away. You can reach us via email at [email protected] between 9 AM and 5 PM daily, or find our phone number on Tuxandtie.shop and give us a call during our support hours. Our dedicated team is here to provide you with the support you need, ensuring that your experience with Tux and Tie is nothing short of exceptional.

Why Choose Tux and Tie for Returns and Refunds
At Tux and Tie, we prioritize customer satisfaction above all else. Here’s why you can trust us with your returns and refunds:

  • Hassle-Free Process: Our return process is simple and straightforward, with clear instructions to guide you every step of the way.
  • Fast Refunds: We process refunds within 3-4 business days after inspecting your return, ensuring you get your money back quickly.
  • Transparent Policy: We provide clear guidelines on return conditions and non-eligible items, so you know exactly what to expect.
  • Dedicated Support: Our team is available from 9 AM to 5 PM to assist with any questions or concerns about your return or refund.
    We’re here to ensure that you feel confident and supported when shopping with us, whether you’re purchasing the Marguerite Floral Sage Green Tie or any other product from our collection.

Shop with Confidence at Tux and Tie
At Tux and Tie, we’re passionate about helping you look your best with our high-quality, affordable men’s ties. Whether you’re shopping for the Fall Florals Rust Tie, Grosgrain Solid Steel Blue Tie, Marguerite Floral Sage Green Tie, or Union Solid Slate Blue Tie, all priced at $28.00, you can shop with confidence knowing that our return and refund policy has you covered. We’re committed to providing a seamless shopping experience, from the moment you place your order to the moment you decide if the product is right for you. Visit Tuxandtie.shop today to explore our collection, and don’t hesitate to contact us at [email protected] if you have any questions. Let Tux and Tie be your trusted destination for stylish ties and exceptional service!